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In
addition to the personal suffering such disasters cause, the bad
publicity, loss of revenue, compensation payments, insurance costs
and possible prosecution can have a long-term effect on your business.
Your responsibility
Crowd safety is primarily the organiser’s responsibility in
ensuring event security. You should have a health and safety management
system which anticipates, monitors and controls potential crowding
risks.
What you need to manage a crowd
Communication and teamwork: Ensure all your event
staff has clear roles and responsibilities, adequate training, and
that communications are clear on the ground.
Anticipate behaviour: Well-placed signs and information
directing crowds can affect the way people act, especially in an
emergency. Without sufficient information, visitors can become frustrated
and even aggressive.
Research the crowd: Different types of crowd behave
in different ways. Knowing the age-range and social mix of visitors
can help anticipate problems. A crowd at a football match taking
sides is very different from a crowd at a car boot sale, with only
their own shopping on their minds. Audience profile and crowd dynamics
should be thoroughly researched. For example, if the event is a
punk concert it’s likely the audience will behave differently
to a classical concert. What’s the female/male split? Is a
particular physical behaviour likely, such as stage diving? Are
drugs or alcohol likely to be involved?
Potential hazards: A risk assessment of the venue
can reveal physical features that may lead to overcrowding and possible
injury. These include:
• steep slopes
• dead ends or locked gates
• convergence of several routes into one
• uneven or slippery flooring or steps
If
you have concerns about crowd control and management, McKenzie Arnold
offers an experienced and professional service tailor made to your
event security needs. Call us on 01371 822 131 or email info@mckenziearnold.com.
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